Customer Protection
Return & Refund Policy
Effective Date: September 2026 · Updated October 2026
1. Our Quality Commitment
At Daily Cart, customer trust is our greatest asset. Every product is hand-picked and inspected by our quality assurance team prior to packaging.
2. Eligibility for Replacement
You are eligible for an immediate replacement or resolution if:
- The item delivered is damaged, dented, or broken during transit.
- An incorrect product, size, or model was dispatched.
- A verified manufacturing defect is identified upon initial inspection.
3. Timeframe & Reporting
Please notify our team via WhatsApp within 48 hours of receiving the parcel. Simply share a short photo or video showing the discrepancy along with your delivery slip.
4. Non-Returnable Scenarios
- Items that have been used beyond reasonable inspection, altered, or modified.
- Normal wear and tear from everyday or intensive use after delivery.
- Items missing their original protective wrapping, stickers, or packaging seals.
5. How to Initiate Support
Connect directly with our dedicated customer support desk:
WhatsApp Support: +977 9714612670
Email: dailycart.nepal@gmail.com
We typically review and resolve inquiries within 2 to 4 business hours.