Customer Protection

Return & Refund Policy

Effective Date: September 2026 · Updated October 2026

1. Our Quality Commitment

At Daily Cart, customer trust is our greatest asset. Every product is hand-picked and inspected by our quality assurance team prior to packaging.

2. Eligibility for Replacement

You are eligible for an immediate replacement or resolution if:

  • The item delivered is damaged, dented, or broken during transit.
  • An incorrect product, size, or model was dispatched.
  • A verified manufacturing defect is identified upon initial inspection.

3. Timeframe & Reporting

Please notify our team via WhatsApp within 48 hours of receiving the parcel. Simply share a short photo or video showing the discrepancy along with your delivery slip.

4. Non-Returnable Scenarios

  • Items that have been used beyond reasonable inspection, altered, or modified.
  • Normal wear and tear from everyday or intensive use after delivery.
  • Items missing their original protective wrapping, stickers, or packaging seals.

5. How to Initiate Support

Connect directly with our dedicated customer support desk:

WhatsApp Support: +977 9714612670

Email: dailycart.nepal@gmail.com

We typically review and resolve inquiries within 2 to 4 business hours.